The Hoppiness Guarantee (the “Guarantee”) is offered by Athletic Brewing Company LLC (“Athletic Brewing,” “we,” “us,” or “our”). These Terms and Conditions (these “Terms”) explain who is eligible, what is covered, and how to submit a request. These Terms supplement, and do not replace, our Terms of Service and our Terms and Conditions of Sale (together, the “Site Terms”). 

1.  Program Period. The Guarantee applies only to Qualifying Orders placed between 12:00 a.m. Eastern Time on November 1, 2026, and 11:59 p.m. Eastern Time on November 30, 2026 (the “Program Period”), unless the Program Period is extended or ended early pursuant to these Terms. The time an order is placed is determined by the timestamp recorded by our ordering system. Orders placed before or after the Program Period are not eligible, regardless of delivery date.

 

2.    Eligibility. To be eligible for the Guarantee, you must, at the time of your Qualifying Order and your request (an “Eligible Customer”) be: (a) at least twenty-one (21) years of age; (b) a legal resident of the United States, with your Qualifying Order shipped to a United States address in a state to which we ship non-alcoholic beer as stated in our Shipping & Returns Policy at athleticbrewing.com/pages/shipping-returns; (c) a First-Time Customer; and (d) the purchaser of record for the Qualifying Order (the person whose name and payment method were used to place the order). The following are not eligible: (i) distributors, wholesalers, retailers, resellers, bars, restaurants, and other trade or business accounts, and anyone purchasing for resale; and (ii) persons who have previously redeemed the Guarantee. A “First-Time Customer” is a person who has never previously placed an order for any Athletic Brewing beverage product on athleticbrewing.com or the Athletic Brewing mobile application, whether through a registered account or guest checkout, and under any name, email address, telephone number, shipping or billing address, or payment method.

 

 

3.    Qualifying Orders and Covered Products. A “Qualifying Order” is an Eligible Customer’s first order placed directly on athleticbrewing.com or the Athletic Brewing mobile application during the Program Period that includes Covered Products. “Covered Products” are Athletic Brewing-branded non-alcoholic beer products purchased as part of a Qualifying Order. The following are not Covered Products and are not eligible under the Guarantee: (a) merchandise, apparel, glassware, or accessories; (b) gift cards and e-gift cards; (c) Athletic Club membership fees, subscription fees, and any recurring subscription shipment after the first shipment of a new subscription that is itself a Qualifying Order; (d) bulk, wholesale, corporate, event, or resale orders; (e) products purchased from any retailer, grocery store, bar, restaurant, taproom, third-party marketplace or delivery service, or any Athletic Brewing website other than athleticbrewing.com (including our Canadian and United Kingdom websites); (f) free items, samples, and promotional add-ons for which you did not pay; and (g) orders cancelled, refunded, or charged back for any other reason. If a Qualifying Order contains both Covered Products and other items, the Guarantee applies only to the Covered Products.

 

4.    What the Guarantee Provides. If you are not satisfied with the Covered Products in your Qualifying Order for any reason, you may request, at your choice, either: (a) a refund of the Purchase Price of one (1) six-pack or four-pack of Covered Products from your Qualifying Order (the “Covered Pack”), as described in Section 5; or (b) one (1) six-pack or four-pack of a different Athletic Brewing non-alcoholic beer product, with a retail value equal to the Purchase Price of the Covered Pack, as described in Section 6. The Guarantee is limited to one (1) Covered Pack per Qualifying Order, regardless of the number of Covered Products in your Qualifying Order. If the Covered Products in your Qualifying Order were not sold in six-pack or four-pack units (for example, in  cases), the Covered Six-Pack means six (6) units or four (4) units of those Covered Products, as applicable. Our Customer Experience team may suggest a different flavor, style or a replacement, but you are never required to accept one. If you ask for a refund, you will receive a refund, subject only to these Terms. You do not need to return the Covered Products to receive a refund or replacement. Covered Products may not be resold. Any request under the Guarantee counts as your one redemption under Section 8. The “Purchase Price” is the amount you actually paid for the Covered Pack in your Qualifying Order, after any discounts, promotional codes, or credits, allocated on a pro rata basis where any price, discount, promotional code, or credit applied to more than one (1) six-pack, or four-pack, or to your Qualifying Order as a whole, plus the sales tax charged on that Covered Pack. The portion of the shipping charges you paid that is attributable to the Covered Pack, allocated on a pro rata basis, will also be refunded.

 

5.    Refunds. Refunds are issued only to the original payment method used for the Qualifying Order. If the original payment method is no longer available, we will work with you to issue the refund by another reasonable method. Refunds will not be issued in cash. We will process an approved refund within five (5) business days after we approve your request and will confirm by email. The time for the refund to appear on your statement depends on your card issuer or financial institution. 

 

6.    Replacements.  Replacements are limited to one (1) six-pack or four-pack per Qualifying Order and are subject to product availability. If the product you select is unavailable, you may select a six-pack or four-pack of another Athletic Brewing non-alcoholic beer product of equal or lesser value or receive a refund instead. If an exact value match is not available, we will provide the closest available match of one (1) six-pack or four-pack without exceeding the Purchase Price, and no cash or credit will be issued for any difference. Replacements ship at no cost to you by standard shipping to the original shipping address. A replacement is not itself eligible for the Guarantee. We will ship approved replacements within seven (7) business days after approval.

 

7.    How to Submit a Request. Your request must be received no later than 11:59 p.m. Eastern Time on the thirtieth (30th) day after the delivery date of your Qualifying Order, as shown in the carrier’s tracking information (or, if tracking is unavailable, seven (7) days after the ship date) (the “Request Period”). Submit your request during the Request Period by any of these methods: (a) the online request form at https://contact.gorgias.help/en-US/forms/qrvt8qum; (b) email to info@athleticbrewing.com with the subject line “Hoppiness Guarantee Request”; or (c) telephone at +1 (877) 619-4028, during our Customer Experience operating hours. Please include your name, the email address used for your order, your order number, the Covered Pack you are requesting for, a brief reason you were not satisfied, and whether you would prefer a refund or a replacement. Where reasonably needed to verify eligibility or prevent fraud, we may ask you for proof of purchase, photographs of the product or its packaging, or other reasonable information. We will not require you to return the product. We will respond to your request within two (2) business days. If information is missing, we will tell you what is needed, and you will have until the expiration of your Request Period to provide it.

 

8.    Limits. The Guarantee may be redeemed once per Eligible Customer and once per household. We may use your name, email address, telephone number, shipping and billing addresses, payment method, account, and device information to determine whether the Guarantee has already been redeemed. The Guarantee is personal to the purchaser of record on the Qualifying Order and may not be transferred, sold, or assigned. Replacements have no cash value. If you have received a refund, credit, or replacement for Covered Products through any other means (including a payment card chargeback or dispute), those Covered Products are not eligible under the Guarantee, and we may reverse a Guarantee refund that duplicates another recovery.

 

9.    Verification, Fraud, and Abuse. We may verify any information provided in connection with the Guarantee. We may deny a request, and may cancel or reverse a refund or replacement, if we determine in good faith and in our reasonable discretion that: (a) the requester or order does not qualify under these Terms; (b) false, misleading, or incomplete information was provided; (c) multiple accounts, identities, email addresses, payment methods, or addresses were used to obtain more than one redemption or to appear to be a First-Time Customer; (d) the request was submitted through automated means (including bots, scripts, or macros) or otherwise attempts to circumvent the purpose of the Guarantee; or (e) the Covered Products were purchased for resale or the request is part of a pattern of misuse. In those cases, we may also decline future Guarantee requests and restrict participation in future promotions or purchases, to the extent permitted by law.

 

10.    Damaged, Defective, or Incorrect Orders. Products that arrive damaged, defective, or incorrect are handled under our Shipping & Returns Policy at athleticbrewing.com/pages/shipping-returns, not under the Guarantee. Those claims do not count as your Guarantee redemption. If you have a concern about product quality or safety, please contact us at info@athleticbrewing.com so we can investigate.

 

11.    Your Information. We use the information you provide, along with information from your orders and account, in accordance with our Privacy Policy (available at: athleticbrewing.com/pages/privacy-policy), which describes how we collect, use, and share personal information.

 

12.    General. We may modify, suspend, extend, or end the Guarantee or these Terms at any time, including before the scheduled end of the Program Period, by posting updated Terms on this page. Changes will not apply to Qualifying Orders placed before the updated Terms are posted. Those orders are governed by the Terms in effect when the order was placed. If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in effect. The Guarantee is void where prohibited or restricted by law. Our failure to enforce any provision is not a waiver of that provision. Any dispute relating to the Guarantee is subject to the dispute-resolution provisions of our Terms of Service, including the agreement to arbitrate and the class action waiver, and to the governing-law provisions of the Terms of Service (the laws of the State of Connecticut), except where prohibited by applicable law. A refund or replacement 4 is the only remedy available under the Guarantee, and our total responsibility under the Guarantee will not exceed the Purchase Price of the Covered Pack (plus the cost of shipping any replacement). The Guarantee is in addition to, and does not limit, any rights you have under applicable law that cannot be waived or limited by contract. 

 

Questions about the Guarantee may be directed to Athletic Brewing Company LLC, Attn: Customer Experience, 75 Cascade Boulevard, Milford, Connecticut 06460; info@athleticbrewing.com; 1 (877) 619-4028.